Terms of Service

1. Acceptance of Terms

By accessing and using the SafeHome Care website (vipxo.com) and engaging with our senior home care cleaning services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. SafeHome Care reserves the right to modify these terms at any time, and your continued use of the site following any changes constitutes your acceptance of the revised terms.

2. Description of Services

SafeHome Care provides tailored cleaning solutions designed specifically for mature adults and their caregivers. Our services address mobility limitations, sensory sensitivities, medication-related safety concerns, and other barriers to independence. Services are delivered in Alexandria, Egypt, and surrounding areas as agreed upon in individual service arrangements. All service details, scheduling, pricing, and special accommodations are confirmed through direct communication with our team prior to engagement.

3. Permitted Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

• Harassing or causing distress to any person;
• Obscene or abusive language or behavior;
• Disrupting the normal flow of dialogue within our website;
• Attempting to gain unauthorized access to our systems or services;
• Transmitting viruses, malware, or any code of destructive nature;
• Collecting or tracking personal information of others without consent;
• Spamming, phishing, or engaging in fraudulent activity.

4. Intellectual Property Rights

All content on the SafeHome Care website, including but not limited to text, graphics, logos, images, videos, diagnostic frameworks, service descriptions, and design elements, is the intellectual property of SafeHome Care or its content suppliers and is protected by international copyright laws. You may view and print pages for personal, non-commercial use only. You may not reproduce, distribute, transmit, modify, or create derivative works from any content without prior written permission from SafeHome Care. Unauthorized use of our intellectual property may result in legal action.

5. User-Generated Content

If you submit, post, or display content on our website (including testimonials, feedback, or inquiries), you grant SafeHome Care a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute such content for business purposes, including marketing and service improvement. You represent and warrant that you own or have the right to submit such content and that it does not violate any third-party rights or applicable laws.

6. Limitation of Liability

To the maximum extent permitted by Egyptian law, SafeHome Care and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the website or services, even if SafeHome Care has been advised of the possibility of such damages. This includes loss of profits, data, or business opportunity.

SafeHome Care's total liability for any claim arising from these terms or your use of the website shall not exceed the amount you paid for services in the twelve months preceding the claim, or if no payment was made, shall not exceed one hundred Egyptian pounds (EGP 100).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in full.

7. Disclaimers

The website and all content, services, and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. SafeHome Care disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

SafeHome Care does not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy, completeness, or timeliness of any information on the website.

Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare professionals regarding health concerns. SafeHome Care provides cleaning and support services only and does not provide medical care.

8. Third-Party Links and Content

The SafeHome Care website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Your use of third-party websites is governed by their own terms and policies. We do not endorse or assume liability for any third-party content, products, or services unless explicitly stated.

9. Privacy and Data Protection

Your use of the SafeHome Care website is also governed by our Privacy Policy, which is available at privacy_policy.html. Please review our Privacy Policy to understand our practices regarding the collection, use, and protection of your personal information in compliance with applicable Egyptian data protection regulations.

10. Service Cancellation and Refunds

Cancellation policies, refund terms, and service modifications are determined on a case-by-case basis and are outlined in individual service agreements. Any requests for cancellation or refund must be submitted in writing to hello@vipxo.com with details of your service arrangement. SafeHome Care will respond to such requests within five business days. Refund eligibility depends on the timing of the request and the nature of services already rendered.

11. Indemnification

You agree to indemnify, defend, and hold harmless SafeHome Care, its owners, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to your use of the website, your violation of these terms, or your infringement of any third-party rights.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law principles. Any legal action or proceeding arising from these terms or your use of the website shall be brought exclusively in the courts of Alexandria, Egypt, and you consent to the jurisdiction and venue of such courts. If any provision of these terms is found to be invalid or unenforceable under Egyptian law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

13. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in effect to the fullest extent permitted by law.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and SafeHome Care regarding your use of the website and our services. These terms supersede all prior and contemporaneous agreements, understandings, and negotiations, whether written or oral.

15. Changes to Terms

SafeHome Care may update these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.

16. Contact Information

If you have questions, concerns, or disputes regarding these Terms of Service, or if you wish to report a violation, please contact SafeHome Care at:

• Email: hello@vipxo.com
• Phone: +20 10 2300 8179
• Location: Alexandria, Egypt

We will make a reasonable effort to resolve any concerns within ten business days of receiving your inquiry.